Triage Rules
Auto-assign reports based on what they're about, not keyword matching.
Triage rules let you describe, in plain language, categories of bugs and what should happen to them — instead of manually assigning every report that comes in.
"Anything about login, auth, or SSO" → assign @priya, priority: High
"Visual/styling/CSS issues" → label: design, priority: Low
"Payments, checkout, or Stripe errors" → assign @dana, priority: UrgentHow matching works
Each rule's description is compared semantically against the incoming report's content — not just keyword-matched — so a rule for "payment issues" can still match a report that says "the buy button did nothing" without ever using the word "payment". Rules run in priority order; the first sufficiently-confident match wins, and its assignee, priority, and/or labels are applied before the issue is created in your tracker.
If nothing matches
Reports that don't match any rule fall back to the Project's default assignee (set on the Integration tab), if one is configured — otherwise they're created unassigned.
Managing rules
Add, reorder, and toggle rules on and off from the Triage tab. Reordering changes priority — rules higher in the list are checked first.