Session Replay
Watch what the reporter actually did, not just what they described.
When session replay is on, the widget records a lightweight, privacy-conscious session (via rrweb) in the background: clicks, scrolls, navigation, and DOM changes, not a video capture. A replay of what happened before the report is attached automatically.
Turn it on
On the project's Capture settings, turn on Session replay. If your plan doesn't include it, the switch is disabled.
How long it records
The replay covers the last 30 seconds on Free, 60 seconds on Solo and Studio, and 3 minutes on Agency.
Where to watch it
Click Watch replay on the report's page. The replay
link is also available to your agent through get_issue_context.
Retention
Replays expire after a set time and are cleaned up automatically. Reference or download one before then if you need to keep it.
Privacy note
Session replay reconstructs DOM structure and interactions, not a pixel-perfect video, but it can still capture on-screen text. Avoid enabling it on pages that render highly sensitive data you don't want in a shareable replay link.