The Inbox
Every report for a project, with one-click handoff to your coding agent.
The Inbox is the first tab of every project. It lists every report whether or not you've connected a tracker.
Tabs
| Tab | Shows |
|---|---|
| Open | Reports nobody has started |
| In progress | Reports someone (or an agent) is working on |
| Done | Resolved reports |
| All | Everything |
Each tab shows a count. Use Search to filter by title.
A row
Each report shows its issue key (such as SHOP-12), its title, and how long ago it
arrived. Hover a row to see its actions:
- Fix in Cursor: opens Cursor with a prompt to fix that report
- Mark done (the check): resolves it. On Done reports, this becomes Re-open
- More actions:
- Copy for Claude Code: copies
claude "fix SHOP-12" - Start working: moves an open report to In progress
- Copy reporter status link: copies the public status page link
- Open in {tracker}: opens the linked ticket, when a tracker is connected
- Copy for Claude Code: copies
Click a row to open the report page.
Tracker filter
When a tracker is connected, a filter appears with Sent to {tracker}:
| Option | Meaning |
|---|---|
| Any | All reports |
| Sent | The ticket was created |
| Sending | The ticket is being created |
| Failed | Creating the ticket failed. Check Integration disconnected |
If reports arrived before you connected a tracker, the inbox offers to send them to it.
Inbox settings
Click the settings icon in the toolbar:
| Setting | What it does |
|---|---|
| Issue key prefix | The prefix for new keys, up to 10 characters (SHOP gives SHOP-1, SHOP-2, …). Shown when no tracker is connected. Existing keys never change |
| Email the reporter when it's fixed | Sent once, only to people who left an address |
History
The footer shows how many reports match and, on plans with a retention window, last N days. History is 7 days on Free, 30 on Solo, 90 on Studio, and 365 on Agency. See Plans & Limits.