Tracker Disconnected
Tickets aren't reaching your tracker.
If your project's connection to Jira, Linear, Trello, GitHub, GitLab, or Azure DevOps is revoked or a token expires, you'll see a "{Tracker} Integration Disconnected" alert at the top of the project, with a Reconnect button. It says how many reports are waiting.
What happens to reports in the meantime
They aren't lost. Every report still lands in your inbox, and your agent can read and fix it as usual. Reports that couldn't be sent to the tracker wait, and show as Failed under the inbox's Sent to {tracker} filter. Once you reconnect, they're retried and delivered automatically. You don't need to resubmit anything.
How to reconnect
Open the project's Delivery tab and click Reconnect {tracker}. This re-runs the sign-in for the same provider without recreating the project.
If a sync shows sync failed, click Re-sync on the same tab.
SnagRelay also emails you when tracker authentication fails.
Common causes
- The connecting user's access to the tracker organization or workspace was revoked
- The OAuth app's permissions were changed on the tracker side
- A long-lived token expired (more common with Jira and Azure DevOps than GitHub and GitLab)
- The connected project, board, or repo was deleted or renamed on the tracker side
If reconnecting doesn't resolve it, check that the connecting account still has access to the specific project, board, or repo the integration was originally pointed at.