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Troubleshooting & FAQ

Integration Disconnected

Reports aren't reaching your tracker.

If your Project's OAuth connection to Jira, Linear, Trello, GitHub, GitLab, or Azure DevOps is revoked or a token expires, you'll see a "Integration Disconnected" alert naming the provider, on the Project's Overview page.

What happens to reports in the meantime

They aren't lost. Reports keep arriving and queue up in Logs with a Failed status and an error explaining the disconnection. Once you reconnect, pending reports are retried and delivered automatically — you don't need to resubmit anything.

How to reconnect

Go to the Integration tab and click Reconnect — this re-runs the OAuth flow for the same provider without needing to recreate the Project.

Common causes

  • The connecting user's access to the tracker organization/workspace was revoked
  • The OAuth app's permissions were changed on the tracker side
  • A long-lived token expired (more common with Jira/Azure DevOps than GitHub/GitLab)
  • The connected project/board/repo was deleted or renamed on the tracker side

If reconnecting doesn't resolve it, double check the connecting account still has access to the specific project/board/repo the integration was originally pointed at.

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