Troubleshooting & FAQ
Troubleshooting Overview
Start here if something isn't working as expected.
Widget not appearing
The report button doesn't show up on your site or app.
Agent not connecting
Cursor, Claude Code, or Codex can't read your reports.
Extension not working
The Chrome extension isn't injecting the widget on your sites.
Tracker disconnected
Tickets aren't reaching your tracker.
FAQ
Common questions.