Delivery Tab
Where reports go besides the inbox: an optional tracker, AI titles, default assignee, and device details.
Every report stays in your SnagRelay inbox. The Delivery tab is where you choose what else happens to it. You can skip this tab entirely. Many teams only use the inbox and their coding agent.
Send tickets to your tracker
Connect a tracker and each report also opens a ticket there. Pick one:
| Tracker | Notes |
|---|---|
| Jira | OAuth. Choose a Jira project |
| Linear | OAuth. Choose a team |
| Trello | OAuth. Choose a board and map lists to statuses |
| GitHub | OAuth. Choose a repository |
| GitLab | OAuth, including self-managed. Choose a project |
| Azure DevOps | Microsoft sign-in or a PAT. Choose an organization and project |
Clicking a card opens an OAuth popup. Approve access, then choose the specific project, board, team, or repository tickets should land in. A project connects to one tracker.
Once connected, the tab reads Tickets go to {tracker}, with a status panel:
- Inbox: always green, with an Open link
- {Tracker} · synced, syncing…, waiting for first sync, disconnected, or sync failed
- Re-sync pulls people, labels, statuses, and priorities again
- Reconnect {tracker} appears when access is revoked or expired. Reports wait and are sent after you reconnect
- Disconnect stops sending tickets. Reports stay in your inbox
If a report was filed before you connected a tracker, the inbox offers to Send it to the tracker. See The inbox.
Two-way tracker sync is an Agency feature
On every plan, SnagRelay creates the ticket and syncs people, labels, statuses, and priorities for your form. On Agency, two-way sync also keeps statuses and resolution in step between the tracker and SnagRelay. See Integrations.
Report details
| Setting | What it does |
|---|---|
| AI titles | Rewrites vague titles into clear ones. The reporter's own words stay in the body. See AI titles |
| Assign new tickets to | The default assignee, used when the reporter doesn't pick someone. Shown once a tracker is connected and has people to choose from. Nobody leaves tickets unassigned |
| Device & browser | Adds browser, OS, and screen size to each ticket. Shown once a tracker is connected |
Click Save in the bar that appears when you change something.
Inbox settings
Inbox-level settings live in the inbox itself: click the settings icon (Inbox settings) in the toolbar. See The inbox.