Reports
Reports Overview
Where reports land, how to read them, and how reporters hear back.
Every report SnagRelay captures follows the same path.
| Step | Where | What it's for |
|---|---|---|
| 1. Arrives | The inbox | Triage: open, in progress, done. Hand a report to your agent in one click |
| 2. Read | The report page | The full evidence: what they said, a replay, what happened, errors, environment |
| 3. Watch | Session replay | What the reporter actually did before they sent it |
| 4. Fixed | Closing the loop | The reporter gets a status page and an "It's fixed" email |
Typical workflow
- A report comes in. The inbox shows it with a short key such as
SHOP-12. - Click Fix in Cursor, or copy
fix SHOP-12for Claude Code or Codex. See Connect your agent. - Your agent reads the report over MCP, proposes the fix, and marks it resolved.
- If the reporter left an email, they're told it's fixed.
If you also connect a tracker on Delivery, each report opens a ticket there, and the inbox links to it.