Core Concepts
The vocabulary used throughout the dashboard and these docs.
Project
A project is the unit everything hangs off: one report button install, one API key, one inbox, one agent connection, and optionally one tracker. You create it from Projects → New project and name it yourself, or leave the name blank to use your site's host.
Staging and production
To keep staging reports out of production, create a second project and use its API key on the staging site.
How many active projects you can have depends on your plan. See Plans & Limits.
Project tabs
Each project has five tabs. The docs follow the same order.
| Tab | What it's for |
|---|---|
| Inbox | Reports from this project |
| Install | Put the report button on your site or app |
| Widget | What reporters see: Launch, Capture, Form |
| Agent | Let your coding agent read reports |
| Delivery | Where reports go besides the inbox |
Report and issue key
A report is one submission from the widget. In the inbox it's an issue with a
short key such as SHOP-12. The key is what you type to your agent ("fix SHOP-12"). Set
the prefix yourself in the inbox settings; existing keys never change.
If you connect a tracker, the ticket there has the tracker's own key. The inbox shows both.
Inbox
The inbox is where every report lands, whether or not you use a tracker. Reports are grouped into Open, In progress, and Done. See The inbox.
Agent
Your coding agent (Cursor, Claude Code, Codex, or any MCP client) connects to one project with a single URL and signs in with OAuth. It can list reports, read their context, pull related history, report progress, and mark them resolved. See Connect your agent.
Widget design
Two designs for the same widget:
- AI context collects the elements and page state your agent needs. Reporters click what's wrong on the live page.
- Visual report is a screenshot with markup, good for client sites.
See Capture.
Delivery
Delivery is where a report goes besides the inbox: a tracker ticket, the reporter's "it's fixed" email, and the public status page. See Delivery and Closing the loop.
Plans
| Plan | Price | Projects | Reports per month |
|---|---|---|---|
| Free | $0 | 1 | 25 |
| Solo | $15/mo | 3 | Unlimited |
| Studio | $29/mo | 10 | Unlimited |
| Agency | $79/mo | Unlimited | Unlimited |
Plans are priced by projects and reports only. There are no seats and no per-reporter pricing. See Plans & Limits.
Credentials
Easily confused. Full detail in API keys & tokens:
- Project API key: one per project, used by the script tag, WordPress, and the SDK. It's on the Install tab.
- Agent sign-in: Cursor, Claude Code, and Codex sign in with OAuth. No key to copy.
- API tokens: for Jira, Azure DevOps, CI, and scripts. Create them under Account → API tokens.
- Chrome extension: owners sign in as themselves; invited people sign in with email and a 6-digit code.