Quick Start

Create an account

Go to app.snagrelay.com/register and sign up with Google or an email and password. Confirm your email address — you'll need to verify it before you can create a project.

Start your trial

New accounts get a 14-day trial with Studio-level features. If you land on the subscription page, that just means you haven't picked a plan yet — see Plans & Limits. You can also start on the Free plan with no card required.

Create a project

From Projects, click Create Project. Unlike most tools, SnagRelay doesn't ask for a project name up front — you'll pick that up automatically from the tracker entity you connect in the next step.

Connect an issue tracker

Pick Jira, Linear, Trello, GitHub, GitLab, or Azure DevOps. Clicking a card opens an OAuth popup — approve access, then choose the specific project/board/team/repository that new bug reports should be created in. See Connecting a Tracker for provider-specific notes.

Once you approve the connection, your project is created automatically.

Configure the feedback form and capture tools

You'll land on a short setup wizard with a few more tabs:

• Form Fields — which fields reporters see (title, name, email, assignee, priority, label)
• Capture Tools — which annotation tools are available (highlight, comment, pen, arrow, hide) and whether to promote the Chrome extension
• Appearance — the widget button's position, size, color, and label

Defaults work fine for a first pass — see Project Setup if you want to customize further.

Install the widget

The last tab, Install Code, gives you an API key and a copy-pasteable script tag:

<script>
  window.onSnagRelayLoad = function (api) {
    api.init();
  };
</script>
<script defer src="https://app.snagrelay.com/widget/load/YOUR_API_KEY?onload=onSnagRelayLoad"></script>

Paste it before </body> on your site (or use the WordPress plugin / React Native SDK if that fits better) and click Complete Setup. See Install Code for the Basic Auth option if your site sits behind HTTP authentication.

Send your first report

Reload your site, click the widget button, annotate the screenshot, and submit. The report shows up almost immediately in Logs, and the full issue appears in your connected tracker.